FAQ

Question:
How to change the time and date on a Vodavi/Vertical phone system.

1. At the operators station, normally extension 100. Dial 692
2. The display show read “Date and Time”
3. Dial YY/MM/DD/HH/MM
   a. YY = 2 digit year
   b. MM = 2 digit month
   c. DD = 2 digit day
   d. HH = 2 digit hour in 24 hour format
   e. MM = 2 digit minute
4. 4. The system should give you confirmation tone and the time and date should change.

Note: in some cases the system numbering plan may have been altered to accommodate customer requests and the 692 code may be different. If this does not work please call our office.

On NEC UX5000 or SV8100

1. Dial either 728 or 828, depending on software version. The display will not change
2. Dial the HH/MMa. HH = 2 digit hour in 24 hour format.
   b. MM = 2 digit minute
3. 3. The system will give you confirmation tone and the time will update on the terminal.

Question:
When people call me on the intercom the call does not come through hands free

On Vodavi/Vertical there is a button or switch marked HTP. If it is a switch move it the H (hands free) position. If it a button press it until the light is out, if you have a display it should say “HANDSFREE”.

On NEC dial 821 or 721 to switch from signal to voice, the display should say “Voice Call”. To switch back to signaling mode dial either 823 or 723, the display will show “Signaling”

Question:
How to program Speed Dial or Abbreviated Dial

See PDF for instructions or see the directions below:

On Vodavi/Vertical, there are personal and system speed bins. The personal bins are 9000-90019, which are programmed from each individual terminal. The system speed bins are from 9020-9099, which can only be programmed from the attendant location (normally station 100). Depending on software and programing, there are an additional bins 9100-9999 available.

1. Press the Speed key twice
2. Dial the bin location 9XXX
3. Dial the phone number to store
4. Press the Speed key once, you should here confirmation tone.

On NEC UX5000 or SV8100

1. Press down arrow software under the display
2. Press Prog software key
3. Press down arrow software key
4. Press ABB or SPD
5. Dial 3 digit bin location (000-999)
6. Dial phone number to store
7. Press hold
8. Dial digit to enter a name for the bin, very similar to entering a name on a cell phone
9. Press hold
10. You can enter another bin to continue programming the speed dial

Question:
How to forward my phone to another phone in the office?

To Manually Forward your phone on Vodavi/Vertical

1. Dial 640
2. Diala. 6 for All Call
   b. 7 for No Answer
   c. 8 for Busy
   d. 9 for Busy/No Answer
3. Should hear confirmation tone

To cancel call forward

1. Dial 640
2. Should hear confirmation tone

To Manually Forward a Phone on NEC

1. Dial * 2

2. Press 1 for Personal Answering Machine Emulation (Then skip to step 4).
2 for Busy or No Answer.
3 for Immediate.
4 for No Answer.
5 for Immediate with Simultaneous Ring (not for use with VM).

3. Enter extension number to forward to.

4. Press 2 for All Calls.
3 for Outside Calls only.
4 for Intercom Calls only.

5. Press SPK button when finished.
To Manually Cancel Call Forwarding

6. Press Call 1 button and * 2.

7. Press 0.

8. Press SPK button when finished

Question:
How to do a conference call.

On Vodavi/Vertical

1. While on a call, either incoming or outgoing.
2. Press the Conf key
3. Pick up another line and dial second phone number, or dial an internal party
4. Once they answer press Conf key
5. You can continue adding parties up to 5 external calls
6. Once you have everyone press the Conf key again to connect everyone together.

On NEC UX5000 or SV8100

1. While on a call, either incoming or outgoing
2. Press Conf soft key
3. Pick up another line and dial second phone number, or dial an internal party
4. Press Add soft key
5. You can continue adding parties up to 16 external calls
6. Once you have everyone press the Begin soft key

Question:
How do I display caller ID of past calls.

On Vodavi/Vertical, depending on software version the operations changes

On early versions of software

1. Dial 659 to view Answered or 635 for Unanswered calls
2. Use the HOLD to go the next entry
3. Use the TRANS to go to previous entry

On newer Version of software

1. Dial 669 to view both Answered and Unanswered calls
2. Use the volume keys to step up and down the table.

On NEC UX5000 or SV8100

1. Press the List soft key
2. Press CID soft key to view incoming calls, or Redial to view outgoing calls.
3. Press the up and down arrow soft keys to go up and down in the table

Question:
What is the difference between a line and an extension?

A line is provided by the local telephone carrier. It is connected to your phone system. It is your phone number to dial out and customer to call you.

An extension is a physical telephone connected to your phone system. It can access some or all of the lines in your system.

Question:
How to change the main menu greeting in the Voice Mail

On Vodavi/Vertical, depending on the voice mail the operation is different.

On the In-skin Flash Voice Mail

1. HIT VOICE MAIL
2. WHEN V.M. PICKS UP PRESS *, #
3. ENTER MAILBOX # 00
4. ENTER 9 # 56 WHEN REQUESTED FOR SYSTEM PASSWORD
5. PRESS 1 TO ACCESS SYSTEM GREETINGS
6. ENTER DESIRED GREETING NUMBER 01-09 (DAY GREETING IS 01)
7. PRESS 1 TO REVIEW DATA, 2 TO RECORD AND 3 TO DELETE
8. PRESS * TO GO BACK TO DESIRED MENU GREETING NUMBER
9. PRESS * * TO RETURN TO THE ADMINISTRATIVE OPTION MENU
10. PRESS * * * TO EXIT THE SYSTEM COMPLETELY

On the Digital Dispatch Voice Mail

1. PRESS VOICE MAIL BUTTON
2. ENTER YOUR PASSWORD
3. DIAL 7
4. ENTER PASSWORD 2275 OR 8991
5. PRESS 1 – TO RECORD PROMPT
6. PRESS 1- TO EDIT MENU PROMPTS
7. ENTER MENU #
8. LISTEN TO PROMPTS AND ALWAYS WRITE DOWN WHAT EACH MENU SAYS BEFORE CHANGING. ALSO MENU #’S START AT 100 AND GO UP FROM THERE. 100 USUALLY IS DAYTIME AND 104 IS USUALLY THE NIGHT MENU.

On NEC UX5000 or SV8100

   Recording Greetings in NEC Intramail

1. Press VMsg key. The mailbox must have System Administrator enabled. By default mailbox 301 has Administrator rights.
2. If you have a security code enter your security code
3. Dial 72 for Administrator functions
4. Dial 4 or the Instr soft key for Instruction mailbox greetings
5. Dial 001 for Day Greeting, 002 for Night greeting
6. Dial 7 or Rec soft key to record the greeting
7. Press # to end the recording
8. Press 5 or Lstn soft key to listen the recording
9. Press # to go back to record another greeting